We listen first
Before anything else, we take time to understand your goals, routines, preferences and what good support looks like for you.
About Serendib Support Services
Support people can count on — built around the person, not the paperwork
Serendib Support Services is a disability support provider helping NDIS participants across Melbourne live more independently. We focus on practical, respectful, goal-based support for everyday life — delivered by people who show up and follow through.
Our purpose
Helping you live the everyday life you choose
We started Serendib Support Services because good support should feel steady, respectful and genuinely helpful — not rushed or impersonal. Our purpose is simple: to make everyday life easier and more independent for the people we support.
That means listening first, understanding your routines and goals, and providing dependable NDIS disability support in Melbourne that fits the way you like to do things. Whether it's a hand at home, getting out into the community, or staying on top of appointments, we're here to help you do more of what matters to you — with dignity, choice and control at the centre.
Our approach
Personalised support, planned with you and reviewed over time
We don't believe in one-size-fits-all support. Here's how we keep things personal, organised and pointed at your goals.
We plan around goals
Your supports are documented around the goals in your plan, so everyday help always has a clear purpose and direction.
We review and adapt
Needs change, and so does support. We check in regularly and adjust your supports as your routines and goals evolve.
Our values
The principles behind every visit
These aren't just words on a page — they shape how our NDIS support workers turn up and how we treat the people we support.
Dignity & respect
We treat every participant as the expert in their own life. Support is delivered with patience, warmth and genuine respect — never rushed, never patronising.
Choice & control
You decide how, when and where support happens. We listen, offer options and follow your lead so you stay in control of your own routines.
Reliability
Showing up matters. We focus on consistent workers and dependable scheduling, so support feels steady and you're not left wondering.
Clear communication
No jargon, no surprises. We keep participants, families and coordinators informed with plain language and tidy documentation.
Culturally responsive matching
We know that feeling comfortable with the person supporting you makes a real difference at home. Where possible, we do our best to match participants with a disability support worker in Melbourne who shares a similar language, culture or background — based on your preference. Serendib welcomes and supports participants and workers of every background.
Working together
We work alongside everyone in your circle of support
Good support rarely happens in isolation. We make it easy for the important people in your life to stay informed and involved.
Families, carers & nominees
We keep you in the loop with clear, respectful updates and work in partnership to support your loved one the way they prefer.
Support coordinators
A responsive provider that documents clearly, responds promptly and makes coordinating a participant's supports straightforward.
Plan managers
Clear service agreements and tidy, on-time documentation that make plan-managed budgets simple to work with.
Self-managing participants
Straightforward agreements and transparent records so managing your own supports stays simple and stress-free.
Organised from day one
Service agreements, goal documentation, safety information and ongoing support plans — kept clear, current and easy to find for everyone involved.
Documentation & organisation
Tidy paperwork that makes support easier for everyone
Behind reliable support is good organisation. We keep documentation clear and up to date so participants, families and coordinators always know where things stand.
- Clear service agreements
- Goal documentation
- Safety documentation
- Ongoing support planning
- Regular reviews
- Prompt communication
Let's talk
Looking for support that feels genuinely reliable?
We'd love to learn about you or the person you care for. Make a referral or request a call back, and we'll take it from there — calmly and at your pace.