Make a referral

Refer to support that's reliable, respectful and ready to help

Whether you're a participant, a family member or carer, a support coordinator or a plan manager, making a referral to Serendib Support Services is simple. Tell us what's needed and we'll take it from there — calmly and clearly.

Go to referral form Prefer to talk first?

Who can refer

Anyone in the participant's circle of support

You don't need to be the participant to start a referral. We welcome referrals from everyone involved in a person's support.

Participants

Refer yourself directly — we'll guide you gently through what happens next.

Families & carers

Refer a loved one you support — with their knowledge and consent.

Support coordinators

Refer participants on your caseload and we'll keep you updated throughout.

Plan managers & nominees

Connect participants with dependable support and clear documentation.

Before you start

What information helps

Don't worry if you don't have everything — share what you can and we'll follow up on the rest. These details just help us understand the support needed.

The participant's name and a contact person
Suburb and the best way to get in touch
How the plan is managed (self-managed or plan-managed)
The type of support being looked for
Preferred days and times, if known
Any notes or documents that give helpful context

A family member and an NDIS participant reviewing a referral together at home, reflecting a collaborative and respectful approach to getting started

What happens next

Your referral pathway

We receive your referral

You'll get a friendly acknowledgement that we've received the details.

We get in touch

We reach out to talk through goals, needs and any questions you have.

We plan the support

Together we agree on supports and put a clear service agreement in place.

Support begins

You're matched with suitable workers and we check in to keep things on track.

What you can request

Supports people commonly ask for

Daily living support Community access Transport assistance Appointment support Shopping & errands Meal preparation Household tasks Life skills development Social participation

Referral form

Start a referral

Fields marked with (required) are needed to get started. The rest are optional but helpful.

Participant details

Tell us who the support is for.

Participant name *

Suburb *

NDIS plan management *

Your details

So we know who to contact about this referral.

Contact person *

Relationship to participant *

Email *

Phone (optional)

Support needed

A few details about the support you're looking for.

Type of support needed *

You can tell us more in the notes below — including if you need a combination of supports.

Preferred days & times (optional)

Preferred worker language or cultural background (optional)

Let us know if this would help you feel more comfortable — we'll do our best to accommodate, where possible.

Relevant notes (optional)

I confirm the participant is aware of this referral and consents to being contacted by Serendib Support Services. *

Prefer email? Send your referral to info@serendibsupportservices.com.au