We'd love to hear from you
Have a question or want to talk through support options? Send us a message or request a call back, and a friendly member of our team will get back to you. There's no pressure — just a helpful first conversation.
Reach out any way that suits you
We keep things simple. Email us directly, or fill in the form and we'll come back to you.
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Service area
Melbourne, Victoria and surrounding suburbs. Not sure if we cover your area? Just ask.
Business hours
Monday–Friday, 9:00am – 5:00pm (placeholder — update as needed). We aim to respond to messages within one business day.
In an emergency
We are not an emergency service. If you or someone you support is in immediate danger or needs urgent medical help, call 000.
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Answers to what people often ask
Can't find what you're looking for? Send us a message and we'll gladly help.
How do I get started with Serendib Support Services?
The easiest way is to make a referral or request a call back. We'll have a friendly chat about goals and the support you're looking for, agree on a plan together, put a clear service agreement in place, and then begin support at a pace that suits you.
Do you support self-managed and plan-managed participants?
Yes — we work with both self-managed and plan-managed NDIS participants across Melbourne. Whichever applies to you, we keep the paperwork clear and set everything out in your service agreement.
Which areas do you cover?
We provide in-home and community support across Melbourne, Victoria and many surrounding suburbs. If you're not sure whether we cover your area, just ask — we're always happy to check.
Who can make a referral?
Anyone in the participant's circle of support — the participant themselves, a family member, carer or nominee, a support coordinator or a plan manager. Head to our Referrals page to get started, or send us a message and we'll guide you.
What types of support can you help with?
We provide everyday supports including daily living support, community access, transport assistance, appointment support, shopping and errands, meal preparation, household tasks, life skills development and social participation. See the full list on our Services page.
How quickly will you respond?
We aim to respond to messages and call back requests within one business day. If your enquiry needs a quicker response, please mention this in your message. For emergencies, call 000.
Let's talk about the support you're looking for
Whether you're ready to make a referral or just have a few questions, we're here to help — calmly, clearly and at your pace.