Be treated with dignity and respect
You have the right to be treated fairly, respectfully and as an individual. Your views, preferences and personal boundaries are recognised and respected in every interaction.
Participant rights
Your rights when receiving support
When you receive support from Serendib Support Services, you have the right to feel safe, respected, listened to and involved in decisions about your life. We're committed to protecting your rights and providing support that reflects your choices, needs, identity and goals.
In short, you have the right to:
Be safe
Be respected
Make your own choices
Understand your supports
Protect your privacy
Involve someone you trust
Speak up
Make a complaint
What you can expect
Your rights, in detail
These reflect the rights described in the NDIS Code of Conduct and the NDIS Practice Standards for Rights and Responsibilities — explained here in plain language.
Make your own choices
You have the right to make decisions about your supports and your life. We'll explain information clearly, give you time to consider your options, and respect your right to say yes or no.
Take reasonable, informed risks
Making your own choices can sometimes mean taking on reasonable risk. We'll help you understand the benefits and risks of your options, without unnecessarily limiting your independence.
Have your privacy protected
You have the right to privacy and confidentiality. We'll explain what information we collect, why it's needed, how it's used and who it may be shared with. Read our Privacy Policy for the full detail.
Have your culture and identity respected
Your culture, identity, language, relationships, values, beliefs and personal preferences are respected while you receive support from us.
Receive accessible information
You have the right to information in a way that works for you — plain language, an interpreter, communication support, or another accessible format, where reasonably possible.
Choose an advocate or support person
You don't have to handle discussions or decisions alone. You can involve an advocate, nominee, guardian, family member, interpreter or other trusted person at any time — you don't need our permission.
Be involved in planning your supports
You have the right to be actively involved in planning and reviewing your supports, which should reflect your needs, strengths, preferences, routines and goals.
Understand your service agreement and costs
Before agreeing to services, you have the right to clear information about what's provided, prices, cancellation terms and how the agreement can end. Take your time, and ask questions.
Receive safe and competent support
You have the right to support delivered safely and competently, by workers acting with care and skill. If something doesn't feel safe or right, you can tell us.
Living free from abuse, neglect, exploitation and discrimination
You have the right to be safe — free from violence, abuse, neglect, exploitation, coercion and discrimination. Any concern about your safety is taken seriously and acted on. Some safety concerns may need to be reported or referred to an external authority, such as the NDIS Quality and Safeguards Commission.
You can speak up
When something doesn't feel right
Tell us if you feel unsafe, disrespected, pressured, ignored or unhappy with your supports. You can contact us yourself, or ask someone you trust to help you. Making a complaint will never negatively affect your right to safe, respectful support.
Call 000 if someone is in immediate danger or there's an emergency
General enquiries and online forms are not suitable for reporting an emergency.
You can also contact the NDIS Quality and Safeguards Commission directly, at any time, about the quality or safety of NDIS supports — you don't need to raise it with us first.
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
TTY: 133 677
National Relay Service: ask for 1800 035 544
Interpreters can be arranged.
Read more about your rights on the NDIS Commission website (opens in a new tab, external site)
Want your rights explained differently?
You may ask us to explain your rights using plain language, your preferred communication method, an interpreter, an advocate or another accessible format.